A person is paying for their coffee with their NEW AOCU Visa contactless debit card.

NEW Visa Debit Card

Activate Your Debit Card Today

we upgradED to visa® debit cards on October 7th

Please call 1-800-631-3197 to activate your new debit card and to select your new PIN. You'll gain additional card benefits including 24/7 fraud protection, worldwide acceptance and contactless technology.
 

What changed?

  • Card Number
  • Personal Identification Number (PIN)
  • Expiration Date
  • Security Code 
  • Switched from Mastercard® to Visa®
What else changed?
  • Enhancements to fraud protection and alerts
  • Current ApplePay users will need to re-register their new card (coming soon)
  • Android and Google Pay will become available for debit cards
Notice to Cardholders: If you have any recurring charges on your debit card, you'll need to update those vendors AFTER you activate your new card. 

What stayed the same?

Our basic account terms, as well as our commitment to our member's security and satisfaction has remained the same. 

What is new?

Our new Visa cards are enabled with contactless technology! Debit cardholders can tap to pay at the checkout. It's fast, easy and secure!
 
 
 
 
 
When will I receive my new debit card?
Cardholders will receive their new Visa debit cards by mail in September.
 
Why am I receiving a new card?
We're transitioning the AOCU debit card from Mastercard to Visa, which provides added card features and benefits. We hope you'll enjoy the enhanced services of your new Visa card. 
 
Will my account terms such as interest rate, credit line, fees and due dates change?
No. Your basic account terms all remain the same.
 
Can I still use my Mastercard debit card?
You can use your current debit card through October 6. On October 7, your old card will no longer work. 
 
What do I do with my old card?
Once your new Visa debit card has been activated, please destroy your old card by cutting it up.
 
When can I activate the new Visa Debit Card?
Please activate your new card on or after October 7. 
 
What will happen with automatic/recurring bill payments on my card?
Once your card is active, you'll need to update your merchants who regularly bill this account. This may include wireless, cable and internet providers, insurance companies, highway toll accounts, online merchants and more. 
 
Can I still access my account at the ATM?
Yes. You will be able to use your new Visa debit card at the ATM. However, upon activation you will need to select a new PIN.
 
Will I keep my current benefits?
Your new card comes with comparable benefits from Visa so you'll still enjoy all the things you count on. Plus,  you now get additional benefits including Visa's Zero Liability Policy1, Real-Time Fraud Protection and more.
 
Can I still use the CardNav app?
No, the CardNav app no longer works with our new Visa Debit Cards. However, new card controls will be available February 2021.

 
 
1Visa’s Zero Liability policy does not apply to unauthorized transactions on prepaid cards for which the issuing financial institution has not collected the cardholder’s personal information prior to the transaction or to certain commercial card transactions. Cardholders must use care in protecting their card and notify their financial institution immediately of any unauthorized use. Cardholders should contact their issuing financial institution for additional details.
 
 
 
Cardholders can tap to pay with their Advantage One Visa contactless card for a fast, easy and secure way to checkout. Just look for the Contactless Symbol at checkout, tap the AOCU debit card on the contactless-enabled terminal, and be on your way!
 
  • It’s fast—Your payment is processed in seconds so you can be on your way.
  • It’s easy—Simply tap your Visa contactless card on the contactless-enabled terminal.
  • It’s secure—When you tap to pay, you use the same trusted security as chip cards. Each transaction is protected by a dynamic encryption that protects your card information.
For more information on contactless cards, visit Visa's website.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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