Fraud Prevention

Identity theft is the fastest growing crime in America, but that doesn't mean it has to happen to you, or your accounts. Advantage One Credit Union is committed to serving and educating our members. We maintain this resource for members to educate themselves before ID theft occurs, and to provide resources in the worst case that you are a victim of ID theft.

Telephone Scams

  • Some members have reported receiving phone calls from an automated system that requests them to verify their Advantage One account information.  DO NOT give any account information, this call is not from your credit union. We urge you to never verify or release personal financial infromation to unknown callers.
     
  • Some members are receiving the following text message from an unknown phone number:
    CO-OP Services CU Alert: Your CARD has been DEACTIVATED. Please contact us at 734-736-4010 to REACTIVATE your card. 
    If you receive this text, DO NOT respond.
     
  • We have also received notice that some of our members are getting text messages from Community Driven Union requesting account numbers and personal information. These messages appear to be from Community Driven Union, but have actually been sent by a fraudulent third party in an attempt to trick members.
     
  • Some members have also reported getting phone calls that are supposedly from Downriver Federal Credit Union stating that their debit card has been deactivated. The caller asks to confirm your account information or asks that you call a number to verify your account information. DO NOT call the number given. If you have an account at Downriver Federal CU, call them directly using the numbers published in the phone book or on their website to confirm your account or card status. Do not reply or contact any numbers given in the message.
     
  • The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information. Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.

    Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800.755.1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8AM. and 5PM. Eastern. NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature. NCUA urges consumers to never verify or release personal financial information to unknown callers.

    For further information about this scam, visit the NCUAs official website here.

These are scams. If you receive a text, email or phone call requesting you provide account numbers, social security numbers, or other private information - discard it. Please do not click any links and do not provide any sensitive information. If you have already responded to this type of call and given out your personal information, please contact us to close your account immediately and open up a new member number.

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