Tips & Best Practices
- Always use a lock screen utilizing a pin, password or a biometric reader so a casual user can not access your information.
- Do not store your login IDs on your device or allow apps to save your login or account information. This protects your information in the event that your device is lost or stolen.
- Do not bank, shop or check sensitive accounts over public Wi-Fi, such as Wi-Fi offered at coffee shops or book stores.
- Don't assume the Wi-Fi connection is private just because it requires a password. Only use trusted private networks or your device's mobile network connection (which encrypts your data) to view confidential information or make purchases.
- If your phone uses Bluetooth or Near Field Communication (NFC), turn those features off when you aren't using them. This blocks unwanted downloads and prevents intruders from accessing your information.
- Keep your device up to date with the most current operating system and updates. Many updates are made specifically to counter malware threats.
- Download anti-malware protection for your phone, tablet, e-reader or any other device that has mobile access to the Internet. This software should minimally be able to scan the device to identify and remove malware. Many current packages also allow you to lock, locate, or even wipe your device completely in the case of theft or loss.
- Do not root or jailbreak your mobile device to get around limitations set by your carrier or device manufacturer. It may remove protections built into the device to defend against mobile threats.
- Be extremely wary of clicking links in texts or SMS messages from unknown recipients. This is the most common way for a user to accidentally install malware on their device.
- Most malware needs to trick the user into installing it on their device, so be sure you know what you are installing. If in doubt, don't install it.
- If your phone is stolen or lost, the first thing you should do, if you have the capability, is to lock the device using your anti-malware software. If you cannot lock your device on your own, contact your wireless carrier to report the incident and suspend your mobile number.