Take control of your AOCU cards
With just a tap or click, you can temporarily block your card. This is perfect for when you don't know where you placed your card. When you find your card, it's just as easy to unblock.
- Card Replacement
If your card has been stolen or lost you can request a new card, and your old will be permanently closed. You'll receive a card replacement with a new number within 7-10 business days.
- Travel Notice
If you are going out of town, it's easy to create a travel notice on your own. Simply choose your dates and your destination.
- Authorization Alerts
You can set up custom thresholds to receive alerts when your transactions are authorized. Alerts help you to keep track of your card's usage and allow you to be notified of unauthorized usage.
- Foreign Transactions
You can choose to allow or deny foreign transactions on your debit or credit card.
Get Started and Take Control
It’s easy! Log into the AOCU mobile app or online banking portal, click on the widget named “Card Management”. Click on your card to reveal the card control options. From this widget you will be able to control your credit and/or debit card.
Make sure your contact information is up to date in Online Banking under Settings > Contact. Within the Card Management widget, click the gear next to Registration to choose your notification delivery method. Click the gear icon next to Alert Threshold to set up your alerts.
To receive alerts, you need to make sure the AOCU app allows notifications. Go to the settings on your phone, find the AOCU mobile app and make sure notifications are turned on.
Also, to receive text alerts, make sure your mobile number in Online Banking has been approved for SMS Messages. Within Online Banking go to Settings > Contact, then click the pencil icon next to your mobile number. Verify your number is correct, and check the box that says “I Would Like To Receive SMS Text Messages To This Number”.
If you should lose your card, log into the AOCU Mobile app or online banking, click on “Card Management”, choose the gear icon next to Block/Unblock card. Blocking your card will temporarily turn off your card and prevent any unauthorized transactions.
No. You need to have online banking access to use Card Management.
No. However, wireless carrier data usage fees may apply.
Card management works with the Advantage One debit and credit cards.
It's easy! Select “Travel Notice”. Pick your start and end date, whether you will be domestic or international and then type in your travel locations. Click save, and you are all set.
Yes. Under “Enable Foreign Transactions”, make sure the toggle is switched to “NO” if you do not want foreign transactions processed on your card. If you choose “YES” all card transactions outside of the US will be processed.